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If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their -uses, and actions you can take to solve each problem. Parts 2
and 3
tell you what to do if you still need assistance or service. When calling our Consumer Assistance
Center for help or calling for service, please provide a detailed description of the problem, your
appliance’s complete model and serial numbers
and
the purchase date. (See page 2.) This infor-
mation will help us respond properly to your request.
1. Before calling for assistance . . .
Perfomnce problems often result from liile things you can find and fii without tools of any kind.
Please check the chart below for problems you can fii. It could save you the cost of a service call.
PROBLEM
POSSIBLE CAUSE
SOLUTlON
Nothing will
The unit is not wired into
a
live Contact a qualified WhirlpooP service
operate
circuit with the proper voltage.
technician to wire the unit into a live
circuit with the proper voftage. (See
Installation Instructions.)
A househoM fuse has blown Replace household fuse or reset
or a circuit breaker has tripped. circuit breaker.
The electric company has
Check electric company for a power
experienced
a
power failure.
failure.
The
microwave
You are using the oven as a Touch PAUSE/TIMER
and
OFF/
oven will not nm
timer.
CANCEL to cancel the Minute Timer.
The door is not firmly closed
Firmly close and latch door.
and latched.
You did not touch START/
ENTER.
Touch START/ENTER.
Microwave
cooking times
seem too long
You did not follow directions
Check instructions for the function you
exactly.
are operating.
An operation that was pro- Touch OFF/CANCEL twice to cancel
grammed earlier is still running. previous programming.
The electric supply to your
Your electric company can tell you if
home is low or lower than the line vottage is low.
normal.
The Cook Power is not at the Check “Microwave cooking chart” on
recommended setting.
page 32.
There is not enough cooking
Allow for more time when cooking
time for the amount of food
more food at one time.
being cooked.
The Display
You have set the controls as a Touch PAUSVTIMER and OFF/
shows a
time
kitchen timer.
CANCEL to cancel the Minute Timer.
counting down
but
the oven Is
not cooking
34