Filter
Top Products
If you need service or assistance,
we suggest you follow these five steps:
1.
Before calling for
assistance...
Performance problems often result
from little things you can find and fix
yourself without tools of any kind.
If nothing operates:
l
Is the cooktop properly connected
to gas and electrical supplies? (See
“Installation Instructions:‘)
l
Have you checked your home’s
main fuses or circuit breaker box?
l
Is the flow of combustion and/or
ventilation air to the cooktop
blocked?
Do not block the air flow
to and around the cooktop.
If burner falls to light:
l
Is the cooktop connected to elec-
trical power?
l
Have you checked your home’s
main fuses or circuit breaker box?
l
Are burner ports clogged? (See
page 9.)
If burner flames are uneven:
l
Are burner ports clogged? (See
page 9.)
If burner flames lift off ports, are
yellow, or are noisy when turned off.
l
The air/gas mixture may be inCOr-
rect. (See the “Installation In-
structions:‘)
If burner makes a popping noise
when ON:
l
Is the burner wet from washing? Let
dry.
If control knob(s) will not turn:
l
Did you push in before trying to turn?
If cooking results aren’t what you
expected:
l
Is the cooktop level?
l
Are you using pans recommended
in the
Cooking Guide?
l
Does the flame size fit the cooking
utensil being used? (See the
Cook-
ing Guide.)
l
Are the pans the size called for in the
recipe?
l
Are you following a tested recipe
from a reliable source?
l
Do the cooking utensils have
smooth, flat bottoms?
See
the
Cooking Guide
for more infor-
mation on cooking problems and
how to solve them.
2. If you need
assistance%.
Call Whirlpool COOL-LINE” serv-
ice assistance telephone number.
Dial free from anywhere in the U.S.:
I-800-253-1301
and talk with one of our trained Con-
sultants. The Consultants can instruct
you in how to obtain satisfactory oper-
ation from your appliance or, if serv-
ice is necessary, recommend a
qualified service company in your
area.
10