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H You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance’s complete model and serial numbers and the purchase
date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will
operate
POSSIBLE CAUSE
SOLUTION
Cooktop is not properly
Contact an authorized WhirlpooP
connected to gas and electri-
service technician to reconnect cook-
cal supplies.
top to gas and electrical supplies. (See
Installation Instructions.)
A household fuse has blown
Replace household fuse or reset
or a circuit breaker has
circuit breaker.
tripped.
Controls are not set correctly.
Reset controls, if needed.
The flow of combustion and/or
Remove blockage to airflow to and
ventilation
air
to the cook-top is
around cooktop.
blocked.
Burner fails to
Cooktop is not wired into a
Wire the cooktop into a live circuit with
light
live circuit with proper
voltage.
proper voltage. (See Installation
Instructions.)
A household fuse has blown
Replace household fuse or reset
or a circuit breaker has
circuit breaker. In case of prolonged
tripped.
power failure, manually light burners
(see page 8).
Burner ports are clogged.
Clean with a straight pin (see page 12).
Burner flames
Burner ports are clogged.
Clean with a straight pin (see page 12).
are uneven
If this fails, call an authorized Whirlpool
service technician for service.
Burner flames
Air/gas mixture is income&
Contact an authorized Whirlpool
lift off ports, are
service technician to check air/gas
yellow, or are
mixture.
noisy when
turned off
continued on next page
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