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If You Need Assistance
Or Sewice
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance’s complete model and serial numbers and the purchase
date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
POSSIBLE CAUSE SOLUTION
Nothing will
Cooktop is not properly
Contact an authorized Whirlpool@
operate
connected to gas and electri- service technician to reconnect cooktop
cal supplies.
to gas and electrical supplies. (See
Installation Instructions.)
A household fuse has blown Replace household fuse or reset circuit
or a circuit breaker has breaker.
tripped.
Controls are not set correctly.
Reset controls, if needed.
The flow of combustion and/ Remove blockage to airflow to and
or ventilation air to the
around cooktop.
cooktop is blocked.
Burner fails to
Cooktop is not wired into a Wire the cooktop into a live circuit with
light
live circuit with proper volt-
proper voltage. (See Installation
age.
Instructions.)
A household fuse has blown
Replace household fuse or reset circuit
or a circuit breaker has
breaker. In case of prolonged power
tripped.
failure, manually light burners (see
we 8).
Burner ports are clogged. Clean with a straight pin (see page 12).
Burner flames
Burner ports are clogged.
Clean with a straight pin (see page 12).
are uneven
If this fails, call an authorized
Whirlpool service technician for service.
Burner flames
Air/gas mixture is incorrect.
Contact an authorized Whirlpool
lift off
ports, are
service technician to check air/gas
yellow, or are
mixture.
noisy when
turned off
continued on next page
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