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If You Need Assistance, Service Or Replacement Parts
If you need service, first see the “Before
You Call For Service” section of this book.
After checking “Before You Call For
Service,” additional help can be found by
calling our Consumer Assistance Center
telephone number.
1. If you need assistance’...
Call Whirlpool Consumer Assistance Center
telephone number. Dial free from anywhere
in the U.S.:
1-800-253-l 301
and talk with one of our trained consultants.
The consultant can instruct you in how to
obtain satisfactory operation from your
appliance or, if service is necessary,
recommend a qualified service company in
your area.
If you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in
your correspondence.
2. If you need service*...
w
Whirlpool has a
i 01
= nationwide network of
authorized Whirlpools’+’
SERVICE service companies.
Whirlpool service
technicians are trained to fulfill the product
warranty and provide after-warranty
service, anywhere in the United States. To
locate the authorized service company in
your area, call our Consumer Assistance
Center telephone number (see Step 1) or
look in your telephone directory Yellow
Pages under:
APPLIANCES -HOUSEHOLD -
MAJOR -SERVICE 8 REPAIR
OR
ELECTRICAL APPUANCES -
MAJOR-REPAIRING 8 PAR.lS
OR
WASHING MACHINES, DRYERS
8 IRONERS -SERVICING
WHIRLPOOL APPUANCES
AUTHORIZED WHIRLPOOL SERVICE
SERVCE COMPANIES
XYZ SERVICE CO
123 Maple 999.9999
*
3. If you need FSP@ replacement parts’...
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this
symbol whenever you need a replacement
part for your Estate appliance. FSP
’
replacement parts will fit right and work
right, because they are made to the same
exacting specifications used to build every
new Estate appliance.
To locate FSP replacement parts in your
area, refer to Step 2 above or call the
Whirlpool Consumer Assistance Center
number in Step 1.
4. If you are not satisfied with how the
problem was solved*...
Contact the Major Appliance Consumer
Action Panel (MACAP). MACAP is a
group of independent consumer experts
that voices consumer views at the highest
levels of the major appliance industry.
Contact MACAP only when the dealer,
authorized servicer or Whirlpool has failed
to resolve your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
MACAP will in turn inform us of your
action.
‘When requesting assistance, please
provide: model number, serial number,
date of purchase, and a complete
description of the problem. This information
is needed in order to better respond to your
request.
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