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PROBLEM SOLVER
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer
to the warranty page in this manual and scan the code there with your mobile device, or visit http://www.whirlpool.com/product_help. In
Canada, visit http://www.whirlpool.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
PROBLEM POSSIBLE CAUSES AND/OR SOLUTIONS
Nothing will operate Oven isn’t wired properly - See the Installation Instructions.
Household fuse is blown, or a circuit breaker is tripped - Replace the fuse or reset the circuit breaker.
If the problem continues, call an electrician.
The control displays an F9 or F9 E0 error code - The electrical outlet in the home may be miswired.
Contact a qualified electrician to verify the electrical supply.
Oven will not operate Delay Start is set - See the “Cook Time” section.
Control Lock is on - Press and hold START for 3 seconds to unlock.
Control is in Demo Mode - See the “Electronic Oven Controls” section. Demo Mode is used for display
models in a showroom.
Electronic oven control set incorrectly - See the “Electronic Oven Controls” section.
Oven temperature too high
or too low
Oven temperature needs adjustment - See “Oven Temperature Control” in the “Electronic Oven
Controls” section.
Display shows messages Power failure (display shows flashing time) - Press CANCEL to clear the display. On some models,
reset the clock if needed. See the “Clock” keypad feature in the “Feature Guide” section.
Error code (display shows letter followed by number) - Press CANCEL to clear the display. See
“Control Display” in the “Electronic Oven Controls” section. If it reappears, call for service. See the
“Warranty” section for contact information.
Clean cycle did not work
on all spills
Several cooking cycles between Clean cycles or spills on oven walls and doors - Run additional
Clean cycles. The affresh
®
Kitchen and Appliance Cleaner can be used for stubborn soils. See the
“Accessories” and “Self-Cleaning Cycle” sections for more information.
Oven cooking results not
what expected
The set temperature was incorrect - Double-check the recipe in a reliable cookbook.
Oven temperature needs adjustment - See “Oven Temperature Control” in the “Electronic Oven
Controls” section.
Oven was not preheated - See the “Baking and Roasting” section.
Racks were positioned improperly - See the “Positioning Racks and Bakeware” section.
Not enough air circulation around bakeware - See the “Positioning Racks and Bakeware” section.
Batter distributed unevenly in pan - Check that batter is level in the pan.
Darker browning of food caused by dull or dark bakeware - Lower the oven temperature 25°F (15°C)
or move rack to a higher position in the oven.
Lighter browning of food caused by shiny or light colored bakeware - Move rack to a lower position
in the oven.
Incorrect length of cooking time was used - Adjust cooking time.
Oven door was not closed - Be sure that the bakeware does not keep the door from closing.
Oven door was opened during cooking - Oven peeking releases oven heat and can result in longer
cooking times.
Rack is too close to bake burner, making baked items too brown on bottom - Move rack to higher
position in the oven.
Pie crusts browning too quickly - Use aluminum foil to cover the edge of the crust and/or reduce
baking temperature.