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TROUBLESHOOTING
Temperature and Moisture
Sizzling Water dripping on the heater during defrost cycle This is normal.
Water running/Gurgling May be heard when ice melts during the defrost cycle and
water runs into the drain pan
This is normal.
Buzzing and Clicking Heard when the water valve opens and closes to dispense
water and/or fill the ice maker.
If the refrigerator is connected to a
water line, this is normal.
If the refrigerator is not connected to a
water line, turn OFF the ice maker.
Repetitive Clicking Dual evaporator valve regulating the cooling operation You may hear rapid repetitive clicking
sounds as the unit switches from
cooling one compartment to cooling the
other. This sound is normal.
Creaking/Cracking/Grinding May be heard as ice is being ejected from the ice maker
mold
This is normal.
Ker-plunk May be heard when the ice falls into the ice storage bin This is normal.
PROBLEM POSSIBLE CAUSES SOLUTIONS
Temperature is too warm The refrigerator has just been
installed.
Allow 24 hours following installation for the refrigerator to
cool completely.
Cooling is turned off. Turn on cooling. See “Using the Control(s).”
The controls are not set correctly for
the surrounding conditions.
Adjust the controls a setting colder. Check the temperature in
24 hours. See “Using the Control(s).”
The door(s) are opened often or not
closed completely.
Allows warm air to enter refrigerator. Minimize door openings
and keep doors fully closed.
A large load of food was recently
added.
Allow several hours for refrigerator to return to normal
temperature.
Temperature is too cold in
the refrigerator/crisper
The refrigerator air vent(s) are blocked. If the air vent located in the top, left, rear corner of the
refrigerator compartment is blocked by items placed directly
in front of it, the refrigerator will get too cold. Move items
away from the air vent.
The controls are not set correctly for
the surrounding conditions.
Adjust the controls a setting warmer. Check the temperature
in 24 hours. See “Using the Control(s).”
The ice storage bin is not in the
correct position.
See “Ice Maker and Ice Storage Bin.”
Temperature is too cold in
the pantry drawers
The control is not set correctly for the
items stored in drawer.
Adjust the temperature setting. See “Temperature Controlled
Drawer” in the “Refrigerator Features” section.
There is interior moisture
buildup
NOTE: Some moisture
buildup is normal.
The room is humid A humid environment contributes to moisture buildup.
The door(s) are opened often or not
closed completely.
Allows humid air to enter the refrigerator. Minimize door
openings and close doors completely.
The door is blocked open Move food packages away from door.
A bin or shelf is in the way Push bin or shelf back into the correct position.
Storing liquid in open containers This adds humidity to the refrigerator interior. Keep all
containers tightly covered.
PROBLEM POSSIBLE CAUSES SOLUTIONS