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TROUBLESHOOTING
Off-taste, odor or gray
color in the ice or water
Newly installed refrigerator requires
flush of water system.
Flush the water system. See “Water and Ice Dispensers” for
water system flushing instructions.
Recently installed or replaced
plumbing connections. New plumbing
connections can cause discolored or
off-flavored ice and water.
Discard the ice and wash the ice storage bin. Flush the water
system with 3 gal. (12 L) of water. Allow 24 hours for the ice
maker to make new ice, and discard the first 3 batches of ice
produced.
Using a water supply connection type
other than recommended.
It is recommended to use copper tubing or Whirlpool supply
line, Part Number 8212547RP. See “Connect to Water Line.”
The ice has been stored too long. Discard ice. Wash ice storage bin. Allow 24 hours for ice
maker to make new ice.
The water has been stored too long. Dispense at least 1 qt (1 L) of water per week to maintain a
fresh supply.
Odor from stored food has transferred
to the ice.
Use airtight, moisture proof packaging to store food.
There are minerals (such as sulfur) in
the water.
A water filter may need to be installed to remove the
minerals.
There is a water filter installed on the
refrigerator.
Gray or dark discoloration in ice may indicate that the water
filtration system needs additional flushing. Flush the water
system after installing and before using a new water filter.
See “Water and Ice Dispensers” for water filter flushing
instructions.
The water filter needs to be replaced. Replace the disposable water filter at least every 6 months or
when indicated. See “Water Filtration System.”
The water and ice
dispenser will not
operate properly
The refrigerator is not connected to a
water supply or the water supply
shutoff valve is not turned on.
Connect the refrigerator to the water supply and turn the
water shutoff valve fully open.
There is a kink in the water source line A kink in the water line can reduce water flow from the water
dispenser and result in hollow or irregular shaped ice.
Straighten the water source line.
The refrigerator has just been
installed.
Flush and fill the water system. See “Water and Ice
Dispensers.”
The water pressure to the house is not
at or above 35 psi (241 kPa).
The water pressure to the house determines the flow from
the dispenser. See “Water Supply Requirements.”
A reverse osmosis water filtration
system is connected to your cold
water supply.
A reverse osmosis water filtration system can decrease water
pressure. See “Water Supply Requirements.”
The water filter may be clogged. Remove the water filter and operate dispenser. If water flow
increases, your filter is clogged and needs to be replaced.
See “Water Filtration System.”
The water filter is installed incorrectly Remove the water filter and reinstall. See “Water Filtration
System.”
The refrigerator door or freezer drawer
is not closed completely.
Close the door or drawer firmly. If it does not close
completely, see “The doors will not close completely.”
The refrigerator doors were recently
removed.
Make sure the water dispenser wire/tube assembly has been
properly reconnected at the top of the refrigerator door.
See “Refrigerator Doors and Drawer.”
Ice is clogged in the ice storage bin or
ice is blocking the ice delivery chute.
Remove the ice clogging the storage bin and delivery chute,
using a plastic utensil if necessary. Clean the ice delivery
chute and the bottom of the ice storage bin using a warm,
damp cloth, then dry both thoroughly. To avoid clogging and
to maintain a fresh supply of ice, empty the storage bin and
clean both the storage bin and delivery chute every 2 weeks.
PROBLEM POSSIBLE CAUSES SOLUTIONS