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Display shows messages
■ Is the display showing “:”?
There has been a power failure or the clock time has been
turned off. See “Display” section to clear display. See “Clock”
section to reset the clock or to turn it on.
■ Is the display showing a letter followed by a number?
See “Display” section to clear. If it reappears, call for service.
See “Assistance or Service” section.
Display shows time countdown, but is not operating
■ Is the Timer in use?
See “Timer” section.
■ On some models, is the Demo Mode in use?
See “Demo Mode” section.
Tones are not sounding
■ Are tones turned off?
See “Tones” section.
Steam is coming from the vent grille
■ Some steam is normal.
Fan running slower than usual
■ Has the oven has been stored in a cold area?
The fan will run slower until the oven warms up to normal
room temperature.
Fan running during cooking
■ This is normal. Fan comes on at low speed to cool the oven.
Cooking times seem too long
■ Is the cooking power set properly?
See “Cooking Power” section.
■ Are large amounts of food being heated?
Larger amounts of food need longer cooking times.
■ Is the incoming voltage less than specified in “Microwave
Oven Safety?”
Have a qualified electrician check the electrical system in the
home.
Radio or TV Interference
■ Is the microwave oven plugged into the same outlet?
Try a different outlet.
■ Is the radio or TV receiver near the microwave oven?
Move the receiver away from the microwave oven, or adjust
the radio or TV antenna.
■ Are the microwave oven door and sealing surfaces clean?
Make sure these areas are clean.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use FSP
®
replacement parts. FSP
®
replacement parts will fit
right and work right because they are made with the same
precision used to build every new WHIRLPOOL
®
appliance.
To locate FSP
®
replacement parts in your area, call our Customer
Interaction Center telephone number or your nearest Whirlpool
designated service center.
In Canada
For product related questions, please call the Whirlpool Canada
Inc. Customer Interaction Center toll free: 1-800-461-5681
Monday to Friday 8:00 a.m. - 6:00 p.m. (EST).
Saturday 8:30 a.m. - 4:30 p.m. (EST).
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Referrals to local dealers.
For parts, accessories and service in Canada
Call 1-800-807-6777. Whirlpool Canada Inc. designated service
technicians are trained to fulfill the product warranty and provide
after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to Whirlpool Canada
Inc. with any questions or concerns at:
Customer Interaction Center
Whirlpool Canada Inc.
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
Replacement Parts
Turntable
Part No. 4393799
Turntable Support and Rollers
Part No. 8184102
Turntable Rollers
Part No. 4393861
Turntable Hub
Part No. 8183949
Grease Filters
Part No. 4393790
Charcoal Filters
Part No. 8184958
Cooktop & Microwave
Light Bulb
Part No. 4393681