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Guarantee conditions
Guarantee/Customer Service
Standard guarantee conditions
We, Zanussi-Electrolux , undertake that if within
12 months of the date of the purchase this Za-
nussi-Electrolux appliance or any part thereof
is proved to be defective by reason only of faulty
workmanship or materials, we will, at our option
repair or replace the same FREE OF CHARGE
for labour, materials or carriage on condition
that:
• The appliance has been correctly installed
and used only on the electricity supply stated
on the rating plate.
• The appliance has been used for normal do-
mestic purposes only, and in accordance
with the manufacturer's instructions.
• The appliance has not been serviced, main-
tained, repaired, taken apart or tampered
with by any person not authorised by us.
• Electrolux Service Force Centre must un-
dertake all service work under this guarantee
• Any appliance or defective part replaced
shall become the Company's property.
• This guarantee is in addition to your statutory
and other legal rights.
Exclusions
• Damage or calls resulting from transporta-
tion, improper use or neglect, the replace-
ment of any light bulbs or removable parts
of glass or plastic.
• Costs incurred for calls to put right an appli-
ance which is improperly installed or calls to
appliances outside the United Kingdom.
• Appliances found to be in use within a com-
mercial environment, plus those which are
subject to rental agreements.
• Products of Electrolux manufacturer that are
not marketed by Electrolux
Service and Spare Parts
In the event of your appliance requiring service,
or if you wish to purchase spare parts, please
contact your local Service Force Centre by tel-
ephoning
0870 5 929 929
Your telephone call will be automatically routed
to the Service Force Centre covering your post-
code area.
For the address of your local Service Force
Centre and further information about Service
Force, please visit the website at
www.serviceforce.co.uk
Before calling out an engineer, please ensure
you have read the details under the heading
"Something not working"
When you contact the Service Force Centre
you will need to give the following details:
1. Your name, address and postcode.
2. Your telephone number.
3. Clear concise details of the fault.
4. The model and Serial number of the appli-
ance (found on the rating plate).
5. The purchase date.
Please note a valid purchase receipt or guar-
antee documentation is required for in guaran-
tee service calls.
Customer Care
For general enquiries concerning your Electro-
lux appliance, or for further information on Elec-
trolux products please contact our Customer
Care Department by letter or telephone at the
29