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What to do if…
Caution! Before troubleshooting, disconnect the
power supply.
Only a qualified electrician or competent person must do
the troubleshooting that is not in this manual.
Important! There are some sounds during normal use
(compressor, refrigerant circulation).
Problem Possible cause Solution
The appliance is noisy The appliance is not supported prop-
erly
Check if the appliance stands stable (all
the four feet should be on the floor)
The compressor operates con-
tinually
The temperature is not set correctly. Set a warmer temperature
The lid has been opened too frequently Do not leave the lid open longer than
necessary
The lid is not closed properly Check if the lid closes well and the gas-
kets are undamaged and clean
Large quantities of food to be frozen
were put in at the same time
Wait some hours and then check the
temperature again
Food placed in the appliance was too
warm
Allow food to cool to room temperature
before storing
The temperature of the room that con-
tains the appliance is too high for ef-
ficient operation
Try to reduce the temperature in the
room where the appliance stands
There is too much frost and ice Products are not wrapped properly Wrap the products better
The lid is not shut properly or do not
close tightly
Check if the lid closes well and the gas-
kets are undamaged and clean
The temperature is not set correctly. Set a warmer temperature
The water drainage plug is not cor-
rectly positioned
Position the water drainage plug in the
correct way
The lid doesn't close completely There is excessive frost Eliminate excess frost
The lid gaskets are dirty or sticky Clean the lid gaskets
Food packages are blocking the lid Arrange the packages in the right way,
see the sticker in the appliance
The lid is difficult to open The lid gaskets are dirty or sticky Clean the lid gaskets
It is too warm in the freezer The temperature is not set correctly. Set a lower temperature
The lid does not close tightly or it is
not shut properly
Check if the lid closes well and the gas-
ket is undamaged and clean
Before freezing the appliance was not
precooled sufficiently
Pre-cool the appliance for enough time
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