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Guarantee / Customer care
Standard guarantee conditions
We, Electrolux, undertake that if within 12 months of
the date of the purchase this Electrolux appliance or
any part thereof is proved to be defective by reason
only of faulty workmanship or materials, we will, at
our option repair or replace the same FREE OF
CHARGE for labour, materials or carriage on
condition that:
• The appliance has been correctly installed and
used only on the electricity supply stated on the
rating plate.
• The appliance has been used for normal
domestic purposes only, and in accordance with
the manufacturer's instructions.
• The appliance has not been serviced,
maintained, repaired, taken apart or tampered
with by any person not authorised by us.
• Electrolux Service Force Centre must undertake
all service work under this guarantee
• Any appliance or defective part replaced shall
become the Company's property.
• This guarantee is in addition to your statutory
and other legal rights.
Exclusions
• Damage or calls resulting from transportation,
improper use or neglect, the replacement of any
light bulbs or removable parts of glass or
plastic.
• Costs incurred for calls to put right an appliance
which is improperly installed or calls to
appliances outside the United Kingdom.
• Appliances found to be in use within a
commercial environment, plus those which are
subject to rental agreements.
• Products of Electrolux manufacturer that are not
marketed by Electrolux
Service and Spare Parts
In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact
your local Service Force Centre by telephoning
0870 5 929 929
Your telephone call will be automatically routed to the
Service Force Centre covering your postcode area.
For the address of your local Service Force Centre
and further information about Service Force, please
visit the website at
www.serviceforce.co.uk
Before calling out an engineer, please ensure you
have read the details under the heading "Something
not working"
When you contact the Service Force Centre you will
need to give the following details:
1.Your name, address and postcode.
2.Your telephone number.
3. Clear concise details of the fault.
4. The model and Serial number of the appliance
(found on the rating plate).
5.The purchase date.
Please note a valid purchase receipt or guarantee
documentation is required for in guarantee service
calls.
Customer Care
For general enquiries concerning your Electrolux
appliance, or for further information on Electrolux
products please contact our Customer Care
Department by letter or telephone at the address
below or visit our website at www.electrolux.co.uk
Customer Care Department
Electrolux Major Appliances
Addington Way
Luton
Bedfordshire, LU4 9QQ
Tel: 08705 950 950 (*)
(*) Calls may be recorded for training purposes