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If the appliance does not function correctly,
please carry out the following checks before
contacting your local Service Force Centre.
If the oven does not come on:
• Check the appliance is connected correctly.
• Check that the oven is plugged in properly.
• Replace the fuse in the plug, if required, with
another of the same rating and check that the plug
has been wired correctly.
• Check that the socket switch and/or the switch from
the mains supply to the oven are ON.
• Check that the socket is receiving power, by
plugging in an appliance you know to be working.
• Check that the the fuse in the fuse box is intact.
If the microwave does not function:
• The child safety lock may have been set.
• Check the controls are set correctly.
• Check settings/procedures against the instruction
booklet.
• Check the door closes properly (if food particles or
other objects have become stuck inside the door, it
will not close properly and microwave cooking will
not take place).
• Check the start pad has been depressed.
IMPORTANT:
If you call out an engineer to a fault listed above,
or to repair a fault caused by incorrect use or
installation, a charge will be made even if the
appliance is under guarantee.
Service and Spare parts
In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact
your local Zanussi Service Force Centre by
telephoning:
0870 5 929929
Your telephone call will be automatically routed to the
Service Force Centre covering your post code area.
For the address of your local Service Force Centre
and further information about Service Force, please
visit the website at www.serviceforce.co.uk Before
calling out an engineer, please ensure you have
made the above checks.
When you contact the Service Force Centre you will
need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of the fault
4. The model and serial number of the appliance
(found on the rating plate)
5. The purchase date
In-guarantee customers should ensure the
necessary checks have been made as the
engineer will make a charge if the problem is not
a mechanical or electrical breakdown.
Please note that proof of purchase will be
required for in-guarantee calls.
Customer care
For general enquiries concerning your Zanussi
appliance or for further information on Zanussi
products, please contact our Customer Care
Department by letter or telephone at the address
below or visit our website at www.zanussi.co.uk
Customer Care Department
Zanussi
55-77 High Street
Slough
Berkshire
SL1 1DZ
0 8705 727727 (*)
*calls to this number may be recorded for training
purposes.
Service and S
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