13
Problem Solution Guide
PROBLEM MAY BE CAUSED BY WHAT TO DO
Igniters do not spark. Cooktop not connected to
electrical power.
Check to make sure power cord is connected to
electrical receptacle.
Power to electrical receptacle
is off.
Turn power on at junction box. Check for tripped
circuit breaker or blown fuse.
Wet or dirty igniter. Clean according to Cleaning and Maintenance
section.
Power outage. Contact power company.
No flame. Igniter not working (no clicking
sound).
See igniters do not spark above.
Wet or dirty igniter. Clean according to Cleaning and Maintenance
section.
Gas is turned off. Make sure the gas supply valve is in the on position.
Gas supply interrupted. Contact gas company.
Flame is distorted, yellow or
very large.
Burner ring or burner cap is
dirty or clogged.
Clean according to Cleaning and Maintenance
section.
Burner ring or burner cap not
properly positioned.
Make sure burner is assembled according to the
Setting Up Your Cooktop section.
Cooktop set up to use a
different type of gas (Natural
or LP) or set up for different
altitude.
Have a qualified service technician check to make
sure that the cooktop is set up for the type of gas and
the correct altitude.
Gas regulator is not installed or
faulty.
Have a qualified service technician check the gas
regulator.
Igniter continues to spark
(click) after flame ignites.
Burner is cold. Burners may continue to spark for up to 60 seconds
when cold and set to low. See Operating the
Cooktop section for more information on how to
minimize.
Flame distorted by air draft. Minimize any air drafts around the cooktop. Close
nearby windows.
Wet or dirty igniter. Clean according to Cleaning and Maintenance
section.
Burner ring or burner cap is
dirty.
Clean according to Cleaning and Maintenance
section.
Burner ring or burner cap not
properly positioned.
Make sure burner is assembled according to the
Setting Up Your Cooktop section.
Flame goes out at low
setting.
Air intake holes obstructed. Check to make sure air holes above knobs are not
blocked.
Low gas pressure. Contact gas company.
Before You Call for Service
