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Universal Serial Bus (USB) Specific Problems
TroubleshootingtheDell™Soundbar
power saving mode.
press "+", "-" or "Menu" key, the message
"NoCompositeinputsignal"or" No
Component input signal " will appear.
accesstheOSDtosetAudioto"off"state.
No Input Signal when you press
the controls.
No picture, the LED light is blue. When you
press "+", "-" or "Menu" key, the message
" No Composite input signal " or " No
Component input signal " will appear.
l
Check the signal source Make sure the Computer is not in power saving by moving the
mouse or pressing any key on the keyboard.
l
Check to make sure Video Source to Composite or Component is powered and playing
video media.
l Checkwhetherthesignalcableispluggedinandseatedproperly.Re-
plug the signal cable
if necessary.
l Re-boot the computer or video player.
The monitor will not fill the entire
screen.
The picture can't fill the height or width of
the screen.
l Due to the non-
standard formats of DVDs, the monitor may not show the full screen
pictures.
NOTE: When choosing DVI-D, DisplayPort, HDMI, Composite or Component video, Auto Adjust function is not available.
SPECIFIC SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
USB interface is not working
USB peripherals are not working
l Check that your monitor is powered ON.
l Reconnecttheupstreamcabletoyourcomputer.
l ReconnecttheUSBperipherals(downstreamconnector).
l Switch off and then turn on the monitor again.
l Reboot the computer.
High Speed USB 2.0 interface is
slow.
High Speed USB 2.0 peripherals working
slowly or not at all.
l Check that your computer is USB 2.0 capable.
l Verify USB 2.0 source on your computer.
l Reconnecttheupstreamcabletoyourcomputer.
l ReconnecttheUSBperipherals(downstreamconnector).
l Reboot the computer.
COMMON SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
No Sound
No power to Soundbar - the power
indicator is off.
(built-in DC power supply. i.e. U2410)
l
Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the
power indicator (blue LED) on the front of the Soundbar is illuminated.
l
Confirm that the power cable from the Soundbar is plugged into the monitor.
l Confirm that the monitor has power.
l If the monitor has no power, see Monitor Specific Troubleshooting
for monitor common
problem.
No Sound
Soundbar has power - power indicator is
on.
l Plug the audio line-in cable into the computer's audio out jack.
l Set all Windows volume controls to their maximum.
l Play some audio content on the computer (i.e. audio CD, or MP3).
l
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
l Clean and reseat the audio line-in plug.
l Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound
Computer's sound card is used as the
audio source.
l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-
in plug is completely inserted into the jack of the sound card.
l Set all Windows volume controls to their midpoints.
l Decrease the volume of the audio application.
l Turn the Power/Volume knob on the Soundbar counter-
clockwise to a lower volume setting.
l Clean and reseat the audio line-in plug.
l Troubleshoot the computer's sound card.
l Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound
Other audio source is used.
l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-
in plug is completely inserted into the jack of the audio source.
l Decrease the volume of the audio source.
l Turn the Power/Volume knob on the Soundbar counter-
clockwise to a lower volume setting.
l Clean and reseat the audio line-in plug.
Unbalanced Sound Output
Sound from only one side of Soundbar
l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-
in plug is completely inserted into the jack of the sound card or
audio source.
l Set all Windows audio balance controls (L-R) to their midpoints.
l Clean and reseat the audio line-in plug.
l Troubleshoot the computer's sound card.
l Test the Soundbar using another audio source (i.e. portable CD player).
Low Volume
Volume is too low.
l Clear any obstructions between the Soundbar and the user.
l
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting.
l Set all Windows volume controls to their maximum.
l Increase the volume of the audio application.
l Test the Soundbar using another audio source (i.e. portable CD player).