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Hewlett-Packard support services in the United States
Below is a list of Hewlett-Packard support resources for customers in the United
States. Use these resources before calling the Customer Support Center, whose
details are given after this list.
US Support Resources
Resource Support provided and notes Phone/fax/ftp number Hours of operation
HP FIRST Fax Detailed product support
information on common software
applications and troubleshooting
tips. All sent by fax.
Must call using a Group 3 fax
machine.
(800) 333-1917
(Press 1 for HP FIRST)
or
(208) 344-4809
24 hours.
7 days.
Automated support
service.
HP Download
Service
(BBS: Bulletin
Board Service)
Electronic downloading of HP
product information,
troubleshooting hints and updated
HP plotter driver information.
(208) 344-1691 24 hours.
7 days.
Real-time access
over modem.
CompuServe
(HP FORUM)
Interactive dialog with worldwide
HP customer community for
exchange of information. Must be
a subscriber. Ask for Agent #51.
CompuServe connect charges
apply to caller.
(800) 524-3388 24 hours.
7 days.
Real-time access
over modem.
Internet Information on products and
plotter drivers for anyone with ftp
access to the Internet, or who has
Worldwide Web access through a
hyper-media viewer such as
Mosaic.
ftp to:
192.6.71.2, or
ftp–boi.external.hp.com
Name: anonymous
Password: your e-mail
address
24 hours.
7 days.
Real-time access
over modem.
World-Wide Web:
http://www-dmo.external.
hp.com/peripherals/main.
html
Drivers by mail HP distributes HP-GL/2 plotter
drivers for AutoCAD and
Microsoft Windows. Other plotter
drivers must be obtained by
contacting the software
application manufacturer.
(970) 339-7009 24 hours.
6 days
(closed Sundays).
