IR
Symptom Cause Solution
No control
of IR
sources.
1. Programming:
missing or incorrect
IR commands.
Verify and correct program-
ming. Test IR commands from
SunTools.
2. Wiring: Incorrect
wiring between Zone
and ‘Head-End”.
Verify and correct wiring.
3. Wiring: IR emitter
connected to wrong
source IR port of
multi-room controller.
Verify port connection and
correct.
IR emitter defective. Replace IR emitter.
Intermit-
tent source
control.
IR ooding. Check to see if any ambi-
ent light is shining on built in
IR receiver or in direct line
with plasma TV noise. If the
Olé-2SF cannot be relocated,
disable the IR receiver in
SunTools setup software and
use a plasma friendly external
receiver as shown on page 14
of this manual. If installed in
conjunction with an 3rd-party
multi-room controller, please
refer to its own troubleshooting
steps.
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