07_ContClientErrors.fm Modified: 8/7/02
Template Version 1.0
GL-1020 Operator’s Guide (Basic) 215
Rebooting procedure if all else fails
If you can’t reboot the preferred way, do the following:
1Press
PRINTER/NETWORK, holding down the button for at least
10 seconds
.
2Press START.
The controller reboots.
Warning! Do NOT reboot the controller unless absolutely
necessary. Any job currently being processed will be lost
during the rebooting process.
Cannot View Job in GL-DocMon Print Queue
Problem Description
After submitting a job to print, there are several reasons why you
may not see the job in the print queue:
n Wrong device selected.
n The job is queued on the Windows
®
operating system print
spooler.
n The job may be held in the Novell print queue.
n A copier error prevents printing.
Corrective Action
n Check the device location to see if there really should be any
jobs listed.
n Check the Jobs Log in TopAccess to see if the status of the
job is listed as Done, Deleted, or Unserviceable.
If the job is very small, it may have already been serviced and
moved to the Jobs Log as a terminated job. If the job was
unserviceable for some reason, it no longer appears in the
under Current Jobs list.
n Look at the copier’s control panel LCD for error messages.
For instance, a prompt to load paper holds up subsequent jobs
in the queue.
