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TRANSPORTATION DAMAGE AND CLAIMS
All Alto-Shaam equipment is sold F.O.B. shipping point, and when accepted by the
carrier, such shipments become the property of the consignee.
Should damage occur in shipment, it is a matter between the carrier and the consignee.
In such cases, the carrier is assumed to be responsible for the safe delivery of the
merchandise, unless negligence can be established on the part of the shipper.
1. Make an immediate inspection while the equipment is still in the truck or immediately after it is moved to the
receiving area. Do not wait until after the material is moved to a storage area.
2. Do not sign a delivery receipt or a freight bill until you have made a proper count and inspection of all
merchandise received.
3. Note all damage to packages directly on the carrier’s delivery receipt.
4. Make certain the driver signs this receipt. If he refuses to sign, make a notation of this refusal on the receipt.
5. If the driver refuses to allow inspection, write the following on the delivery receipt:
Driver refuses to allow inspection of containers for visible damage.
6. Telephone the carrier’s office immediately upon finding damage, and request an inspection. Mail a written
confirmation of the time, date, and the person called.
7. Save any packages and packing material for further inspection by the carrier.
8. Promptly file a written claim with the carrier and attach copies of all supporting paperwork.
We will continue our policy of assisting our customers in collecting claims which have been properly filed and
actively pursued. We cannot, however, file any damage claims for you, assume the responsibility of any claims, or
accept deductions in payment for such claims.
RECORD THE MODEL AND SERIAL NUMBER OF THE APPLIANCE
FOR EASY REFERENCE. ALWAYS REFER TO BOTH MODEL AND SERIAL NUMBER
IN ANY CONTACT WITH ALTO-SHAAM REGARDING THIS APPLIANCE.
Model: ___________________________________________________
Serial Number: _____________________________________________
Date Installed: _____________________________________________
Voltage: __________________________________________________
Purchased From: ___________________________________________
___________________________________________________
___________________________________________________
W164 N9221 Water Street
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P.O. Box 450
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Menomonee Falls, Wisconsin 53052-0450
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U.S.A.
PHONE: 262.251.3800 • 800.558-8744 usa/caNada FAX: 262.251.7067 • 800.329.8744 u.s.a. ONly
www.alto-shaam.com
Alto-Shaam has established a
twenty-four hour emergency service call
center to offer immediate customer access
to a local authorized service agency
outside of standard business hours. The
emergency service access is provided
exclusively for Alto-Shaam equipment
and is available throughout the United
States through the use of Alto-Shaam's
toll-free number. Emergency service
access is available seven days a week
including holidays.