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Troubleshooting
Operation
PROBLEM
Freezer control and lights
are on, but compressors
are not operating
Environment-controlled
drawers are too warm
Refrigerator does not
operate
Refrigerator still won’t
operate
Electronic controls (select
models) read EO, ES, or
ERROR in display.
Temperature of food is
too cold
Food temperature
appears too warm
Refrigerator has an odor
Water droplets form on
outside of refrigerator
Water droplets form on
inside of refrigerator
Refrigerator or ice maker
make unfamiliar sounds
or seems too loud
POSSIBLE CAUSE
Refrigerator is in defrost mode.
Control settings are too low.
Freezer controls are set too low.
Drawer is improperly positioned.
Refrigerator is not plugged in.
Dial control in freezer is set to off (select
models)
Electronic temperature controls (select
models) have been turned off.
Fuse is blown, or circuit breaker needs to be
reset.
Power outage has occurred.
Unit is malfunctioning
Controls have detected functional problems
and will attempt to regulate temperature until
service is obtained.
Condenser coils are dirty.
Refrigerator or freezer controls are set too
high.
Door is not closing properly.
Door gaskets are not sealing properly.
Controls need to be adjusted.
Condenser coils are dirty.
Rear air grille is blocked.
Door has been opened frequently, or has
been opened for long periods of time.
Food has recently been added.
Compartment is dirty or has odor-causing food.
Door is not closing properly.
Door gaskets are not sealing properly.
Humidity levels are high.
Controls require adjustment.
Humidity levels are high or door has been
opened frequently.
Door gaskets are not sealing properly.
Normal operation.
SOLUTION
Normal operation. Wait 40 minutes to see if unit restarts.
See drawer section in Fresh Food Features to adjust controls.
See temperature controls section in Setting and Maintaining
Proper Temperatures to adjust your controls.
See drawer section in Fresh Food Features to properly install
drawers.
Plug in unit.
See dial temperature controls section in Setting and
Maintaining Proper Temperatures to adjust your controls.
See hidden electronic control section under Dispenser
Features.
Replace any blown fuses. Check circuit breaker and reset if
necessary.
Call local power company listing to report outage.
Unplug refrigerator and transfer food to another unit. If
another unit is not available, place dry ice in freezer section to
preserve food. Warranty does not cover food loss. Contact
service for assistance.
Contact servicer for assistance.
Clean according to cleaning instructions in Hints and Care.
See temperature control section in Setting and Maintaining
Proper Temperatures to adjust your controls.
See leveling instructions in Installing Your Refrigerator.
Check for internal obstructions that are keeping door from
closing properly (i.e. improperly closed drawers, ice buckets,
oversized or improperly stored containers or foodstuffs, etc.).
Clean according to cleaning instructions in Hints and Care.
See temperature controls section in Setting and Maintaining
Proper Temperatures to adjust your controls.
Clean according to cleaning instructions in Hints and Care.
Check the positioning of food items in refrigerator to make
sure grille is not blocked. Rear air grille is located behind
crisper drawers.
Reduce time door is open. Organize food items efficiently to
assure door is open for as short a time as possible.
Allow interior environment to adjust for period the door has
been open.
Allow time for recently-added food to reach refrigerator or
freezer temperature.
Refer to odor removal section in Hints and Care.
Check for internal obstructions that are keeping door from
closing properly (i.e. improperly closed drawers, ice buckets,
oversized or improperly stored containers or foodstuffs, etc.).
See leveling instructions in Installing Your Refrigerator.
Clean according to cleaning instructions in Hints and Care.
Normal during times of high humidity.
See temperature controls section in Setting and Maintaining
Proper Temperatures to adjust your controls.
Reduce time door is open. Organize food items efficiently to
assure door is open for as short a time as possible.
Clean according to cleaning instructions in Hints and Care.
Refer to noise section of Troubleshooting for details.