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Troubleshooting
You may save time and money by checking items below before calling for service. List includes common concerns that are not
the result of defective workmanship or materials. If your question is not explained below, contact the CAIR
®
Center at
1-800-688-9900 in the U.S.A., or 1-800-688-2002 in Canada.
PROBLEM
Appliance not working
Freezer not cooling
Freezer runs frequently
Light fails to illuminate
Door lock key will not
stay in lock
POSSIBLE CAUSES
Power outage
Circuit breaker has tripped
Fuse has blown
Temperature control
Poor gasket seal
Failed gasket
Food added recently
Normal
Door open
Temperature set too cold
Poor gasket seal
Poor clearance
Bad bulb
Switch not opening
Bad switch
Normal
WHAT TO DO
Make sure appliance is plugged in.
Verify that circuit breaker is not tripped.
Replace fuse, but do not change fuse capacity.
Change control setting to 4 or above.
Clean gasket as described in Hints and Care.
Apply light coating of petroleum jelly to gasket.
Have gasket replaced
Wait 5 to 8 hours for temperature to stabilize after the
addition of large quantities of unfrozen food.
Needs to run to maintain an even temperature.
Close door.
Adjust temperature control to maintain freezer
temperature.
Clean gasket as described in Hints and Care.
Apply light coating of petroleum jelly to gasket.
Confirm that freezer has proper clearance on each side
and vents are unobstructed as specified in Installation
Instructions.
Replace bulb as described in Hints and Care section.
Clean switch plunger to ensure proper operation.
Have authorized servicer replace switch.
Locks have “pop out key” function, preventing the key
from being kept in the lock. This feature is to prevent
child entrapment.
Operation