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Consumer Support Troubleshooting Tips
Operating Instructions Safety InstructionsInstallation Instructions
Troubleshooting Tips
Installation Instructions Safety InstructionsOperating Instructions
Problem Possible Causes What To Do
Normal when refrigerator • Wait 24 hours for the refrigerator to completely
is first plugged in. cool down.
Often occurs when large • This is normal.
amounts of food are
placed in refrigerator.
Door left open. • Check to see if package is holding door open.
Hot weather or frequent • This is normal.
door openings.
Temperature control dial • See
About the temperature control dial.
set at the coldest setting.
Grille and condenser • See
Care and cleaning.
need cleaning.
Frost or ice crystals
Door left open. • Check to see if package is holding door open.
on frozen food
Too frequent or too long
(frost within package
door openings.
is normal)
Automatic icemaker
Icemaker is not on. • Move the feeler arm to the
ON
(down) position.
does not work
Water supply turned off or • See
Installing the water line.
(on some models)
not connected.
Freezer compartment • Wait 24 hours for the refrigerator to completely
too warm. cool down.
Piled up cubes in the storage • Level cubes by hand.
bin cause the icemaker
to shut off.
Frequent “buzzing” sound
Icemaker is on but the water •Move the feeler arm to the
STOP (up)
position. Keeping it
supply to the refrigerator has on will damage the water valve.
not been connected.
Cubes too small
Water shutoff valve connecting • Call the plumber to clear the valve.
refrigerator to water line may
be clogged.
Slow ice cube freezing
Door left open. • Check to see if package is holding door open.
Temperature control dial • See
About the temperature control dial.
not set cold enough.
Ice cubes have
Ice storage bin needs cleaning. • Empty and wash bin. Discard old cubes.
odor/taste
Food transmitting odor/taste • Wrap foods well.
to ice cubes.
Interior of refrigerator • See
Care and cleaning.
needs cleaning.
Moisture forms on
Not unusual during •Wipe surface dry and reset temperature control dial
cabinet surface
periods of high humidity. one setting colder.
between the doors
Moisture collects inside
Too frequent or too
(in humid weather, air
long door openings.
carries moisture into
refrigerator when doors
are opened)
Refrigerator has odor
Foods transmitting • Foods with strong odors should be tightly wrapped.
odor to refrigerator.
• Keep an open box of baking soda in the refrigerator;
replace every three months.
Interior needs cleaning. • See
Care and cleaning.
Motor operates for long
periods or cycles on and
off frequently. (Modern
refrigerators with more
storage space and a larger
space and a larger freezer
require more operating
time. They start and stop
often to maintain even
temperatures.)
Before you call for service…
Troubleshooting Tips