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10. Quick consultation table
*There are no grind, coffee amount or tamping problems with the pod or pod system.
Call your technical service for any anomaly.
The coffee is not
hot.
The coffee
comes out very
The coffee is not
creamy.
The coffee does
not come out or
it comes out
very slowly.
A lot of water is
left in the filter
basket after
making the
Coffe
Coffee comes
over the edges
of the filter
basket
The milk is not
creamy.
The machine
makes a lot of
noise.
The coffee machine has not reached
he proper temperature. Cold
accessories (cup, filter holder)
The grind is too thick, and/or it is not
properly tamped.
There is insufficient ground coffee.
The grind is too thick.
The coffee has not been tamped
enough.
The coffee is stale or not of good
quality.
There is no water in the reservoir or it
is badly positioned.
Steam switch on.
The grind is very fine or has been
tamped too much or/and shower.
The filter basket is obstructed.
The appliance has limescale buildup.
The coffee has not been properly
tamped.
There is insufficient coffee in the filter
basket.
The filter holder is not positioned
properly.
There are remains of ground coffee
on the edge of the filter basket.
The joint of the head is dirty.
The joint of the head is defective.
The steam tube is blocked.
The milk is off .
The milk is hot or lukewarm.
There is no water in the reservoir. The
reservoir is not positioned properly.
The water intake is not immersed in
the reservoir. The coffee is stale or
very dry.
Wait until the on pilot light has
switched off.
See general advice. Point 3
See thermometer
14
(Dream)
Use special espresso coffee.
Experiment with greater or lesser
tamping.
Fill the filter basket up to the edge.
Use special espresso coffee.
Experiment with greater or
lessertamping.
Change the coffee type.
Use fresh and recently-ground coffee.
Fill the reservoir or position it properly.
Turn steam switch off.
Use special espresso coffee.
Experiment with greater or lesser
tamping. Clean the filter basketor/and
shower. Clean the appliance. See
point 7.
Tamp properly.
See point 3.
Increase the amount of coffee in the
filter basket, up to the edge.
Follow the filter holder adjustment
procedure. Point 3.
Clean the remains of coffee from the
edge of the filter basket before
positioning it.
Clean the joint with a damp cloth.
Call the service centre.
Clean the steam tube. Use fresh, cold
milk (fridge temperature).
See thermometer
14
(Dream)
Fill the reservoir with water.
Adjust the reservoir.
Immerse the tube in the reservoir.
Use fresh coffee.
Possible
problems
Causes What to do?
24
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