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Troubleshooting
The hob produces a smell the first few times it is used
• Heat a pan full of water on each zone for half an hour.
Pans make a noise during cooking!!
• This is caused by vibration due to the passage of energy from the hob to the pan.
On a high setting this is quite normal for certain types of saucepan. It will not damage
the hob.
The hob makes a slight clicking sound
• This is caused by the distribution of power between two heating zones on the
same side of the hob.
The top of the hob is always warm (even when not in use)
• The electronic part of the hob, like any other electronic equipment (TV, transformer,
etc), becomes warm.
The fan keeps working for a few minutes after the hob has been turned off
• To cool down the electronics.
The hob won’t work. The indicators don't come on
• The electricity supply is not reaching the appliance (faulty supply or connection);
Check the fuses and the cut-out switch.
• The electronic circuit is not working properly;
Call Stoves Customer Support, or your supplier.
When it is turned on, the appliance cuts out
• The hob connection is faulty.
Check the connection and check that the connection complies with the appropriate
standards.
19
Hob is not working (L) in display
Child lock is activated
Code
Problem Possible Cause
Solution
Deactivate child lock
Power boost not working
Control unit cuts off after
programme setting
Overheating of induction coil
ER21
ER400
E2
E8
Fan blocked or faulty
Fan inlets are blocked or faulty fans
Pan overheating
Electronics overheating
Allow appliance to cool
Clean fan inlet at rear/underside
of the appliance
Remove pans & allow to cool
Check mains cable connection &
terminals at the terminal block
are wired correctly
Allow appliance to cool, power
boost will be available when the
appliance is cool
The appliance is hot - Power Boost
is deactivated when the appliance is
hot to protect the electronics & pre-
vent pans overheating