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Use & Care Manual
18
Troubleshooting
Problem Cause Possible Remedy
Nothing works
Cooktop not connected to proper
electrical circuit.
Fuse is blown or circuit breaker is tripped.
No electricity to the cooktop.
Have electrician verify that the proper
rated cooktop voltage is being supplied
to the cooktop. Have electrician replace
fuse or reset circuit breaker.
Have electrician check your power
supply.
Heating elements do not heat
properly
Cooktop is connected to 120 volt power
supply.
Power supply connection is loose.
Improper cookware is being used.
Have electrician connect cooktop to the
proper rate cooktop voltage.
Have electrician tighten the connections
at the junction box.
Select proper cookware as outlined in
the Cooktop Operation section of this
manual.
Heating elements cycle off
even when elements are
turned to their highest settings
Heating element temperature limiters are
temporarily shutting off the elements due
to exceeding the maximum allowable
temperature.
This is a normal operating condition,
especially during rapid heat-up
operations. The element will cycle back
on automatically after it has cooled
sufficiently.
Glass ceramic surface is see-
through or appears to be red
in color.
Under direct or bright lighting, you will
sometimes be able to see through the
glass and into the chassis due to its
transparent quality. You may also notice a
red tint under these conditions
These are normal properties of black
ceramic glass panels.
Cooktop is in lockout mode.
Unlock cooktop.