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BODUM AUSTRALIA WARRANTY
We are pleased to say that the return rate on BODUM® product is very low;
however, should you need to process a returned BODUM® product under warranty,
please follow the simple procedure below. We have tried to make it as simple as
possible for both yourself and the end consumer.
BODUM® AUSTRALIA WARRANTY PROCEDURE
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. Consumers are entitled to a replacement or refund for a major
failure and for compensation for any other reasonably foreseeable loss or damage.
Consumers are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major failure.
The benets to BODUM® customers given by the warranty set out below are in
addition to other rights and remedies under a law in relation to the BODUM®
product to which the warranty relates.
To process a faulty BODUM® product you will require a Return Authorisation (RA)
number. Returned items without a RA number are not able to be processed for
credit or replacement. Contact BODUM® on (02) 9692 0582 for a RA number.
Faulty product does not include items which have incurred wear and tear through
general home use, misuse or commercial use. Warranty does not include
accidental glass breakages.
Warranty period:
r
e-BODUM®: 2 year replacement warranty from the date of purchase for
electrical appliances where a defect appears and BODUM® is notied within
2 years from date of purchase.
Proof of purchase: any claim from the end consumer must be validated with a copy
of proof of purchase; without providing a proof of purchase BODUM® Australia will
not be able to process the claim. Proof of purchase includes original purchase
receipt/docket or credit card statement showing the purchase amount.
Replacement or credit: once claim is validated, if possible please replace the
faulty item from stock on hand. If a customer requires a replacement for an item
which you don’t have on hand, please have the item added to your next order.
Return or work order: to ensure that the return process is as easy as possible
for both you and the end consumer, we don’t do work orders or product repairs.
Once you have received a RA number and sighted the product please safely
dispose of the faulty item. We don’t require the faulty product to be sent back to
us. However, if you come across an unusual fault which you think we need to be
aware of please send it back to BODUM® Australia Head Ofce.
BODUM® (Australia) PTY LTD
Suite 39, 26-32 Pirrama Rd, Pyrmont NSW 2009
T. +61 2 9692 0582 F. +61 2 9692 0586
office.australia@bodum.com