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After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate containing these numbers
can be found on the right-hand side of the oven door. You can
make a note of the numbers of your appliance and the
telephone number of the after-sales service in the space below
to save time should it be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
Energy and environment tips
Here you can find tips on how to save energy when baking and
roasting and how to dispose of your appliance properly.
Saving energy
■ Only preheat the oven if this is specified in the recipe or in
the operating instruction tables.
■ Use dark, black lacquered or enamelled baking tins. They
absorb the heat particularly well.
■ Open the oven door as infrequently as possible while you are
cooking, baking or roasting.
■ It is best to bake several cakes one after the other. The oven
is still warm. This reduces the baking time for the second
cake. You can also place two loaf tins next to each other.
■ For longer cooking times, you can switch the oven off
10 minutes before the end of the cooking time and use the
residual heat to finish cooking.
Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly manner.
Automatic programmes
The automatic programmes help you to achieve elaborate pot
roasts, juicy roasts and delicious stews very easily. You do not
have to worry about turning and basting and the cooking
compartment remains clean.
The cooking result depends on the quality of the meat and the
size and type of ovenware. Use an oven cloth or oven gloves
when you take the finished dish out of the cooking
compartment. The ovenware will be very hot. Take care when
opening the ovenware, as hot steam will escape.
Ovenware
Automatic programmes are only suitable for roasting meat in
ovenware with lid, with the exception of browning a ham joint.
Only use ovenware with a tightly fitting lid. Also observe the
information from the ovenware manufacturer.
Suitable cookware
We recommend heat-resistant cookware (up to 300 °C) made
from glass or glass ceramic. Roasting dishes made from
stainless steel are not ideal. Their shiny surface reflects a high
proportion of the thermal radiation. The food will not brown as
much and the meat will be less well cooked. If you use a
stainless-steel roasting dish, remove the lid once the
programme has finished. Grill the meat at grill setting 3 for 8 to
10 minutes more. The dish browns more quickly if you use a
roasting dish made of enamelled steel, cast iron or diecast
aluminium. Add a little more liquid.
Unsuitable cookware
Cookware made of bright, shiny aluminium, unglazed clay or
plastic, and cookware with plastic handles, is not suitable.
Size of the ovenware
The meat should cover about two thirds of the ovenware base.
This will ensure that you get good meat juices.
The distance between the meat and the lid must be at least
3 cm. The meat may expand during the roasting process.
Preparing the dish
You can use fresh or frozen meat. We recommend fresh chilled
meat.
Select a suitable roasting dish.
Weigh the fresh or frozen meat, poultry or fish. You will find
detailed information in the corresponding tables. You need the
weight in order to make the setting.
E no.
FD no.
After-sales service
O
GB 0844 8928979
Calls from a BT landline will be charged at up to 3
pence per minute. A call set-up fee of up to 6 pence may
apply.
IE 01450 2655
This appliance complies with European Directive
2002/96/EC on Waste Electrical and Electronic
Equipment (WEEE). The directive gives a framework for
the collection and recycling of old appliances, which is
valid across the EU.