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Unnecessary service calls may be expensive, frustrating and time-consuming. Before you call for service, please review the potential problems,
possible causes and remedies shown in Table 5 below. Also, refer to Table 6 on page 31 to view various oven failure codes that can be
displayed by the clock. Failure Codes will appear where the temperature is normally displayed.
IMPORTANT: If a Failure Code is displayed, the oven will beep continuously until the user presses the “CANCEL•SECURE” button. The
oven will not heat after a failure. Call a qualified appliance technician to repair the oven.
Table 5: Troubleshooting Guide
Problem
1. Nothing works
2. Oven will not heat..
3. Clock displays incorrect time of day.
4. Foods over-cook.
5. Foods under-cook.
6. Oven does not Self-Clean.
7. Oven light will not work.
8. Door will not open.
Possible Cause
Oven is not connected to electrical power
Power supply is not energized.
Time of day is not set.
Oven settings are not correct
Oven is set for Delay Timed Cooking.
Time of day is not set.
Power supply has been interrupted.
Incorrect cooking time, temperature, or rack
position being used.
Oven temperature calibration differs from
your previous oven.
Incorrect cooking time, temperature, or rack
position being used.
Oven temperature calibration differs from
your previous oven.
Door is not shut tight, so automatic door latch
will not lock.
Oven settings are not correct.
Oven is set for Delay Timed Cleaning.
Light bulb is burned out
Oven is in Self-Clean mode.
Remedy
Have oven connected to a properly sized
electrical power supply by a qualified electrician.
Have an electrician check power supply,
including the house circuit breaker, wiring and
fuses
Press “CLOCK” touch pad, then press
“TIME•TEMP” pad to set correct time of day.
Follow mode selection and clock settings as
specified in OVEN OPERATION section.
Oven will turn on automatically at preset time.
If desired, press “CANCEL•SECURE” touch pad
to cancel out of Delay Timed Cooking.
Change rack position.
Press “CLOCK” touch pad, then press
“TIME•TEMP” pad to set correct time of day.
Reset time of day.
Adjust time or temperature.
Adjust oven temperature as per ADJUSTING
THE OVEN TEMPERATURE section.
Adjust time or temperature.
Adjust oven temperature as per ADJUSTING
THE OVEN TEMPERATURE section.
Close door tightly.
Follow mode selection and clock settings as
specified in the SELF-CLEANING section.
Oven will turn on automatically at preset time.
If desired, press “CANCEL•SECURE” touch pad
to cancel out Delay Timed Cleaning.
Follow REPLACING THE OVEN LIGHT section.
If oven is hot, door latch will release automati-
cally when oven temperature falls below 390˚F
at end of cycle.
If Self-Clean was just selected and the oven
is still cool, press “CANCEL•SECURE” to turn
off Self-Clean. The door will open in about 30
seconds.
Troubleshooting