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Problem Solution Guide - Cooktop
Problem May Be Caused By What to Do
Nothing works. Range not connected to electrical
power.
Have an electrician connect range to properly
wired electrical connection.
Power is off. Turn power on at circuit breaker panel or fuse
box. Check for tripped circuit breaker or blown
fuse.
Power outage. Contact power company.
Cooktop turns on and/or
changes settings unexpectedly.
Fluids, food or cleaning solutions
covering cooktop control panel.
Spills/cleaning solutions on control panel can
cause unwanted control operation. Dry area with
clean cloth, reset control(s) to desired setting.
Power surge from power source. A power surge from the power source can cause
the cooktop to shut down. Reset controls to
resume operation.
No food or fluid in cooking uten-
sil, can cause cooktop to shut
down (safety feature).
Do not put empty cookware on cooktop. Do not
allow pans to boil dry.
Cooking zone (induction ele-
ment) cycles on and off more
often than usual.
Utensils not centered on cooking
zone.
Re-center cooking utensil.
The bottom of the cooking
utensil is not flat or is convex or
concave.
Use flat bottomed utensil.
The utensil/pan is too small in
diameter for the cooking zone
being used.
Use a smaller cooking zone or larger utensil.
Material of utensil is poor heat
conductor.
Try a different cooking utensil.
Utensil/cooktop vibrates or
buzzes.
Improper utensil used. Make sure utensil meets requirements on page
7.
Cooktop wet or greasy. Make sure cooktop is clean and dry before use.
Food/cookware does not heat. No power. See nothing works, above.
Non-magnetic utensil used. Induction cooktops do not work unless utensil is
magnetic. Try another type of utensil.
Food takes a long time to heat. Cookware being used is only
slightly magnetic.
Try another type of utensil.
Power management feature. See page 6 for cookware placement sugges-
tions.
Supply voltage too low. Have a licensed electrician check supply voltage.
Problem Solution Guide - Oven
NOTE: See Common Problems When Using Bake Mode on page 11 for problems with baking.
Problem May Be Caused By What to Do
Nothing works. Range not connected to electrical
power.
Have an electrician connect range to properly
wired electrical connection.
Power is off. Turn power on at circuit breaker panel or fuse
box. Check for tripped circuit breaker or blown
fuse.
Control panel locked. Press CANCEL
· SECURE key for six seconds
to reactivate control panel.
Power outage. Contact power company.
continued...
Before You Call for Service