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Before You Call for Service
PROBLEM MAY BE CAUSED BY WHAT TO DO
Nothing works. Range not connected to electrical
power.
Have electrician connect range to properly wired electrical
connection.
Power to range is off. Turn power on at junction box. Check for tripped circuit
breaker or blown fuse.
Control panel locked. Press CANCEL/SECURE key for 4 seconds to reactivate
control panel.
Power outage. Contact power company.
Oven will not heat. Oven setting not correct. Press CANCEL/SECURE, then follow instructions in
Operating the Oven section of this manual.
Oven set for delay timed cooking. Oven will turn on automatically at preset time. Press
CANCEL/SECURE to return to normal operation.
Attempting to broil with meat probe
connected.
Broil and convection broil settings will not work when meat
probe is connected. Disconnect meat probe.
Oven shuts off by itself after it
has been on for 12 hours.
12 hour timer is on. Unit is set
to turn off automatically after 12
hours of continuous use.
Turn off 12 hour timer. See page 14.
Time on display not correct. Time of day not set. Set time. See Setting Up Your Range section.
Power failure or power was turned
off.
Reset time. See Setting Up Your Range section.
Time flashes on display. Power failure or power was turned
off.
Reset time. See Setting Up Your Range section.
Oven does not self-clean. Door not shut tightly. Check for obstructions. Close door tightly.
Oven set for delay timed cleaning. Oven will start to self-clean at preset time. Press CANCEL/
SECURE to return to normal operation.
Oven not set properly. Follow instructions in Cleaning and Maintenance section of
this manual.
Meat probe connected. Oven will not start self-clean cycle when meat probe is
connected. Disconnect and remove meat probe.
Oven lights will not work. Light bulbs burned out. Replace light bulbs. See Cleaning and Maintenance
section.
Oven in self-clean mode. Lights do not work when oven is in self-clean mode.
Foods over or under cook. Incorrect cooking time or
temperature.
Follow instructions in Operating the Oven section.
Cooling fan continues to run
after oven is turned off.
Normal operation. The cooling fan may run for a while after the oven is turned
off, until the internal parts have cooled.
Oven door will not open. Oven is set to self-clean. Check display. If “LOCK” appears on display oven door
cannot be opened. Wait for oven to complete self-clean or
press CANCEL/SECURE. Door will unlock once oven has
cooled.
Problem Solution Guide - Oven
NOTE: See Common Problems When Using the Bake Mode in the Operating the Oven section for problems with cooking food.