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Troubleshooting Guide
Unnecessary service calls may be expensive, frustrating and time consuming. Before you call for service, please review the potential problems, possible
causes and remedies shown in the table below.
Troubleshooting
Problem Possible Cause Remedy
Nothing works. Cooktop not connected to proper Have electrician verify that the proper rated cooktop
electrical circuit. voltage is being supplied to the cooktop.
Fuse is blown or circuit breaker is Have electrician replace fuse or reset circuit breaker.
tripped.
No electricity to the cooktop. Have electrician check your power supply.
Cooktop is in lockout mode. Unlock the cooktop.
Heating elements do not Cooktop is connected to 120 volt Have electrician connect cooktop to the proper rate
heat properly. power supply. cooktop voltage.
Power supply connection is loose. Have electrician tighten the connections at the junction
box.
Improper cookware is being used. Select proper cookware as outlined in the Cooktop
Operation section of this manual.
Heating elements cycle off Heating element temperature limiters This is a normal operating condition, especially
even when elements are are temporarily shutting off the elements during rapid heat-up operations. The element
turned to their highest due to exceeding the maximum will cycle back on automatically after it has
settings. allowable temperature. cooled sufficiently.
Glass ceramic surface is Under direct or bright lighting, you will These are normal properties of black ceramic glass
see-through or appears to sometimes be able to see through the panels.
be red in color. glass and into the chassis due to its
transparent quality. You may also notice
a red tint under these conditions.
To remove heavy or burned-on spills, allow the
cooktop to cool. Using a razor blade scraper
held at a 30° angle to the cooktop surface,
gently scrape off any burned-on substances.
Remove any remaining residue by applying
the recommended cleaner as described above.
Be careful not to scratch or gouge the surface.
Do not allow the scraper handle to touch the
cooktop surface when hot. Remove any residue
by applying the recommended cleaners.
Pitting of the ceramic glass is possible if sugar
spills or spills with a high sugar content are left
in the hot zone. Use a razor scraper to move the
spill to a cool area for cleaning after the cooktop
cools.