Filter
Top Products
21
A-DV54
EN
troubleshooting
TRoUblesHooTinG
DANGER
Electric Shock Hazard - Do not remove the device cabinet; there are no
user-serviceable internal components. The cabinet should only be removed
by a qualified DeVilbiss provider.
If you are having trouble with the operation of your DeVilbiss IntelliPAP, please refer to the
table below for a list of problems with possible causes and remedies. If you are unable to
resolve the problem by following the instructions, contact your home care provider for
assistance.
Problem Probable Cause Remedy
Nothing shows
on the display.
1. Device is not plugged in or
the power cord is not fully
inserted.
2. There is no outlet power.
1a. Verify that power cord is firmly
connected to the IntelliPAP and
the power outlet.
1b. If you are using a DC power
source make sure the cable
connections are secure. Verify
that your battery is charged.
2. Locate a suitable functioning
power source.
The IntelliPAP
does not start
when breathing
into the mask.
1. The Auto-ON feature has
been disabled.
2. There is no power to the
device.
3. Breath is not deep enough for
the Auto-ON feature to
detect.
4. You are using a full face mask
that has an anti-asphyxia
valve.
5. The air supply port plug is
missing or not fully inserted.
6. The humidifier chamber is
not fully engaged into the
cradle or is missing.
1. Use the ON/OFF button to
start and stop the device.
2. Verify that the power cord is
firmly connected to the device
and the power outlet.
3. Breathe deeply in and out to
start the IntelliPAP
4. Auto-ON may not work
because your exhaled breath
escapes through the open valve.
Use the ON/OFF button to
start and stop the device.
5. Make sure the air supply port
plug is fully inserted into the
unit.
6. Slide the humidifier chamber
fully into the slot. Verify the
latching lever snaps into place.
The airflow has
stopped
unexpected
during use.
1. The Auto-OFF feature has
detected large airflow because
of loosely fitting mask.
2. During use your mouth opens
and you being to mouth
breathe.
1. Ensure you have a good mask fit;
adjust the mask and headgear as
needed.
2. Contact your home care
provider for a chin strap or
different mask which will help
prevent mouth breathing.
If problem is not resolved with
above remedies, disable Auto-OFF
feature in Advanced Menu options.