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Solutions to Common Problems
Before you call...
If you experience a problem with your refrigerator or notice a product behavior or condition that you do not
understand, you can usually avoid a call to your service representative by referring to this section for an answer.
Beginning with the following table, this information includes common problems, causes, and suggested solutions.
Automatic Ice Maker
Problem Cause Correction
Ice maker is not making
any ice.
Ice maker setting is Off.•
Water supply is not connected to refrigerator.•
Household water line valve is not open.•
Valve on cold water pipe is clogged or •
restricted by foreign material. If valve is of
the self-piercing type, it may not have created
a sufficiently sized hole in tube for water to
pass through.
Check to see if the water dispenser is •
dispensing water.
Water filter is not completely seated.•
Turn on ice maker.•
Connect water supply (see • Installation Instructions).
Turn on household water line valve.•
Turn off household water line valve. Remove valve. •
Ensure that valve is not a self-piercing valve. Clean
valve. Replace valve if necessary.
If not, the ice & water filter cartridge is clogged or •
restricted, and must be replaced.
Push firmly until the water filter snaps into place (you •
should hear two (2) clicks).
Ice maker is not making
enough ice.
Ice maker is producing less ice than you •
expect.
Household water line valve is not completely •
open.
Check to see if water dispenser is dispensing •
slower than normal.
Ice maker should produce approximately nine (9) •
pounds of ice every 24 hours.
Turn on household water line valve.•
If it is, replace the ice & water filter cartridge.•
Ice has bad odor and
taste.
Ice has picked up odor or flavor from strong •
food stored in refrigerator.
Ice not used frequently enough.•
Cover foods tightly. Discard stale ice. Ice maker will •
produce fresh supply.
Discard stale ice.•
Ice Dispenser
Problem Cause Correction
Dispenser will not
dispense ice.
Water supply is not connected.•
Ice storage bin is empty.•
Household water line valve is not open. •
Fresh Food door is not closed.•
Ice dispensing paddle has been held in for •
more than four to (4-5) minutes.
Connect water supply (see Connecting The Water •
Supply section).
Ensure ice maker is turned on. When the first supply •
of ice is dropped into the bin, the dispenser should
operate.
Open household water line valve. Allow sufficient time •
for the ice to be made. When ice is made, the dispenser
should operate.
Ensure Fresh Food door is closed. (See Problem •
Section, Opening/Closing of Doors/Drawers)
Motor is overloaded. Motor overload protector will reset •
in approximately three (3) minutes. Ice can then be
dispensed.
Ice dispenser is jammed. Ice has melted and frozen around auger due to •
infrequent use, temperature fluctuations, and/
or power outages.
Ice cubes are frozen together. •
Ice cubes are smaller than normal.•
Remove ice bin, thaw, and empty the contents. Clean •
bin, wipe dry, and replace in proper position. When new
ice is made, dispenser should operate.
Use the dispenser often so that cubes do not freeze •
together.
The ice & water filter cartridge could be clogged. •
Replace the filter cartridge. Dispensing system operates
best at 30-100 psi water pressure. Well water pressures
should fall within this range.