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15. Guarantee Conditions
15.1 Standard guarantee conditions
AEG offer the following guarantee to the first purchaser of this appliance:
1. The guarantee is valid for 12 months commencing when the appliance is handed over to the
first retail purchaser, which must be verified by purchase invoice or similar documentation.
The guarantee does not cover commercial use.
2. The guarantee covers all parts or components which fail due to faulty workmanship or faulty
material. The guarantee does not cover appliances where defects or poor performance are due
to misuse, accidental damage, neglect, faulty installation, unauthorised modification or
attempted repair, commercial use or failure to observe requirements and recommendations set
out in the instruction book.
This guarantee does not cover such parts as light bulbs, removable glassware or plastic.
3. Should guarantee repairs be necessary the purchaser must inform the nearest customer
service office (AEG’s service or authorised agent). AEG reserves the right to stipulate the place
of repair (i.e. the customer’s home, place of installation or AEG workshop).
4. The guarantee of free replacement includes both labour and materials.
5. Repairs carried out under guarantee do not extend the guarantee period for the appliance.
Parts removed during guarantee repairs become the property of AEG.
6. The Purchaser’s statutory rights are not affected by this guarantee.
15.2 European Guarantee
If you should move to another country within Europe then your guarantee moves with you to your
new home subject to the following qualifications:
• The guarantee starts from the date you first purchased your product.
• The guarantee is for the same period and to the same extent for labour and parts as exists in
the new country of use for this brand or range of products.
• This guarantee relates to you and cannot be transferred to another user.
• Your new home is within the European Community (EC) or European Free Trade Area.
• The product is installed and used in accordance with our instructions and is only used
domestically, i.e. a normal household.
• The product is installed taking into account regulations in your new country.
Before you move please contact your nearest Customer Care centre, listed below, to give them
details of your new home. They will then ensure that the local Service Organisation is aware of
your move and able to look after you and your appliances.
France Senlis +33 (0) 3 44 62 29 29
Germany Nürnberg +49 (0) 800 234 7378
Italy Pordenone +39 (0) 800117511
Sweden Stockholm +46 (0) 8 672 53 60
UK Slough +44 (0) 1753 219899
Ireland Dublin +44 (0) 1 4090754