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What to do if …
Problem Possible cause Remedy
The cooking zones will not
switch on or are not function-
ing
More than 10 seconds have
passed since the appliance
was switched on
Switch the appliance on
again.
The child safety device is
switched on
Deactivate the child safety
device (See the section
“Child safety device”)
Several sensor fields were
touched at the same time
Only touch one sensor field
Safety cut-out has been trig-
gered
Remove any objects (pan,
cloths, etc.) that are lying on
the control panel. Switch the
appliance on again
The residual heat indicator is
not displaying anything
The cooking zone was only
on for a short time and is
therefore not hot
If the cooking zone is sup-
posed to be hot, call the Cus-
tomer Service Department.
Power function cannot be
switched on
The Power function function
has already been activated
several times quickly one af-
ter the other
Let cooking surface cool
down.
Display changes between
two heat settings
Power Management is reduc-
ing the power of this cooking
zone
See section “Power Manage-
ment“ in the Operating the
Appliance chapter
lights up Unsuitable cookware Use suitable cookware
No cookware on the cooking
zone
Place cookware on the cook-
ing zone
The diameter of the bottom
of the cookware is too small
for the cooking zone
Move onto a smaller cooking
zone
Use suitable cookware
is lit Overheating protection for
the cooking zone has been
triggered
Switch off the cooking zone.
Switch the cooking zone on
again
Safety cut-out has been trig-
gered
Switch off the cooking zone.
Switch the cooking zone on
again