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Solutions to Common Problems
SURFACE ELEMENT DOES NOT HEAT
• No power to appliance. Check/reset breaker or replace fuse. If the problem is a circuit
overload, or improper connection of the armored cable supplied with the appliance, have
this situation corrected by a qualifi ed electrician.
• Too low heat setting. Turn control to a slightly higher setting until element comes on.
• Incorrect control is ON. Be sure to use correct control for the element needed.
SURFACE ELEMENT TOO HOT OR NOT HOT ENOUGH
• Incorrect control setting. Raise or lower setting until proper amount of heat is obtained.
Dial markings are an indicator of relative heat settings and will vary slightly.
• Lightweight or warped pans being used. Use only fl at, evenly balanced, medium or
heavyweight cookware.
• Voltage is incorrect. Be sure appliance is properly connected to the specifi ed power
source.
• Use only fl at bottom, evenly balanced, medium or heavyweight cookware. Pans having a
fl at bottom heat better than warped pans. Cookware material affects heating. Heavy and
medium weight pans heat evenly. Because lightweight pans heat unevenly, foods may
burn easily.
FOOD NOT HEATING EVENLY
• Improper cookware. Select fl at-bottomed cookware of a proper size to fi t element.
• Incorrect control setting. Raise or lower setting until proper amount of heat is obtained.
SCRATCHES OR ABRASIONS ON CERAMIC GLASS COOKTOP
SURFACE
• Coarse particles (such as salt or sand) are between cooktop and utensil. Be sure cooktop
surface and bottom of utensils are clean before use. Small scratches do not affect cooking
and will become less visible with use.
• Cleaning materials not recommended for glass ceramic cooktop have been used. See
Ceramic-Glass Cooktop section in this Owner’s Guide.
• Cookware with rough bottom has been used. Use fl at-bottomed, smooth utensils. See
Selecting Surface Cooking Utensils in this Owner’s Guide.