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Solutions to Common Problems
Before you Call
Problem Solution
Questions or for service call: 1-877-4ELECTROLUX (1-877-435-3287)
• Surface control knob has not been completely turned
to (lite). Push in and turn the surface control knob to
lite until burner ignites and then turn control knob to
desired flame size.
• Burner ports are clogged. With the burners OFF, use a
small-gauge wire or needle to clean ports. See
“Cleaning cooktop and parts” in the Care and Cleaning
section for complete instructions.
• Appliance power cord is disconnected from outlet. Be
sure power cord is securely plugged into the electrical
outlet.
• Electrical power outage.
Surface burners do not light
Surface burner flame is orange.
• Dust particles in main line. Allow the burner to operate a
few minutes until flame turns blue
• In coastal areas, a slightly orange flame is unavoidable
due to salt air.
• Burner ports are clogged. With the burner OFF, clean
ports by using a small-gauge wire or needle.
• Moisture is present after cleaning. Lightly fan the flame
and allow burner to operate until flame is full. Dry the
burners thoroughly and follow instructions under
“Cleaning cooktop and parts” in the Care and Cleaning
section.
Surface burner flame burns half way
around.