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40 electrolux guarantee/customer service
Guarantee/Customer Service
Standard guarantee conditions
We, Electrolux, undertake that if
within 12 months of the date of the
purchase this Electrolux appliance or
any part thereof is proved to be
defective by reason only of faulty
workmanship or materials, we will, at
our option repair or replace the same
FREE OF CHARGE for labour,
materials or carriage on condition
that:
● The appliance has been correctly
installed and used only on the
electricity supply stated on the
rating plate.
● The appliance has been used for
normal domestic purposes only,
and in accordance with the
manufacturer's instructions.
● The appliance has not been
serviced, maintained, repaired,
taken apart or tampered with by
any person not authorised by us.
● Electrolux Service Force Centre
must undertake all service work
under this guarantee
● Any appliance or defective part
replaced shall become the
Company's property.
● This guarantee is in addition to
your statutory and other legal
rights.
Exclusions
● Damage or calls resulting from
transportation, improper use or
neglect, the replacement of any
light bulbs or removable parts of
glass or plastic.
● Costs incurred for calls to put right
an appliance which is improperly
installed or calls to appliances
outside the United Kingdom.
● Appliances found to be in use
within a commercial environment,
plus those which are subject to
rental agreements.
● Products of Electrolux
manufacturer that are not
marketed by Electrolux.
Service and Spare Parts
In the event of your appliance
requiring service, or if you wish to
purchase spare parts, please contact
your local Service Force Centre by
telephoning
0870 5 929 929
Your telephone call will be
automatically routed to the Service
Force Centre covering your postcode
area.
For the address of your local Service
Force Centre and further information
about Service Force, please visit the
website at
www.serviceforce.co.uk
Before calling out an engineer, please
ensure you have read the details
under the heading ‘Something not
working’
When you contact the Service Force
Centre you will need to give the
following details:
1. Your name, address and postcode.
2. Your telephone number.
3. Clear concise details of the fault.
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