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If your Refrigerator is not working co rrec tly , befor e contacting the John Le wis extended warranty administrators, check the
following point.
IMPORTANT : If you call out an engineer to a fault listed below , or to repair a fault caused by incorre ct use or installation, a
charge will be made ev en if the appliance is under guarantee.
Sympton Solution
"" is displayed in the temperature display. D An error has occurred in measuring the temperature. (The cooling
system will continue to keep food products cold, but temperature
adjustment will not be possible.) Contact the John Le wis extended
warranty administrators, see service and spare parts page 18.
It is too warm inside the refrigerator. D Set a lower temperature.
D Put food products in the right place inside the refrigerator. See the
chapter "Temperature inside the refrigerator".
D Distribute the food products to allow cold air to circulate around
them.
D Make sure that the door is completely closed and that the insulating
strip is complete and clean.
It is too cold inside the refrigerator. D Set a warmer temperature.
Water comes out on the floor. D Check that the drain hose at the back of the fridge above the drain
bowl is in position. See the chapter "Before using the fridge the first
time".
The compressor operates continuously. D Set a warmer temperature.
D Make sure that the door is completely closed and that the insulating
strip is complete and clean.
The fridge does not operate at all. Cooling
or interior light does not operate. No
indicator lamps light.
D Power does not reach the fridge. (Try connecting another electrical
device to the pow er outlet.)
D The fridge or power socket is not switched on.
D The fuse has blown.
D The power plug is not properly inserted into the socket.
Sound level in fridge is too high. D The refrigerating system will always produce some sounds.
A pulsing sound; A ticking sound and The sound level.
A pulsing sound is heard when coolant is pumped inside the cooling
pipes.
A ticking sound from the thermostat can be heard when the compressor
switches on and off.
The sound level varies depending on the operation of the fridge.
If yo u feel the sound level is incorrect:
D Makesurethepipesatthebackof thefridge nottoucheachother.
Carefully bend them if they do.
D If the cushion spacers (between the fridge wall and pipes) come
loose, put them back in place again.
D Carefully follow the instructions in the chapter "Installing the fridge".
I f af ter a bove ch ecksthere is still a f ault ccontact t he John L ewis extended wa r r a nty a dministr a t or s, see p a g e 18 f or deta ils.
In-guarantee customers should ensure that the above checks have been made as the engineer will make a charge if the fault is
not a mechanical or electrical breakd own.
Please note that proof of purchase is required for in-guarantee service calls.
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