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Something not working
Please carry out the following checks on your appliance before calling a Service Engineer. It may
be that the problem is a simple one that you can solve yourself without the expense of a service
call.
In-guarantee customers should make sure that the checks have been made as the engineer
will make a charge if the fault is not a mechanical or electrical breakdown.
Please note that proof of purchase is required for in-guarantee service calls.
Problem Possible solution
Check that the appliance has been wired in to the appliance
supply and is switched on at the wall.
Check that the main appliance fuse is working.
The grill, ovens and timer do
not work.
If you have checked the above:
Allow the appliance to cool for a couple of hours. The
appliance should now be working normally.
The grill and second oven work
but the main oven does not.
Check that the time of day has been set on the clock. Check
that the oven is set for manual cooking.
The grill does not work or cuts
out after being used for a long
period of time.
Leave the grill door open and allow the grill to cool. After a
couple of hours check that the grill works as normal.
The timer does not work.
Check that the instructions for the operation of the timer are
being closely followed.
The indicator neons are not
working correctly.
Check that you have selected only the function you require.
Ensure all other controls are in the Off position.
Check that the appliance is correctly installed and is level. The oven is not cooking evenly.
Check that the recommended temperatures and shelf positions
are being used.
The oven light fails to illuminate. The oven light bulb may need replacing.
Check that the oven is level. The oven fan is noisy.
Check that the shelves and bakeware are not vibrating in
contact with the oven back panel.
Check that the recommended temperatures and shelf positions
are being used. Be prepared to adjust the temperature up or
down slightly to achieve the results you want.
The oven temperature is too
high or too low.
Refer to the main oven section.