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Guarantee conditions
Standard guarantee
conditions
We, Tricity Bendix, undertake that if within
12 months of the date of the purchase this
Tricity Bendix appliance or any part thereof
is proved to be defective by reason only of
faulty workmanship or materials, we will, at
our option repair or replace the same FREE
OF CHARGE for labour, materials or
carriage on condition that:
The appliance has been correctly installed
and used only on the electricity supply stated
on the rating plate.
The appliance has been used for normal
domestic purposes only, and in accordance
with the manufacturer’s instructions.
The appliance has not been serviced,
maintained, repaired, taken apart or
tampered with by any person not authorised
by us.
All service work under this guarantee must
be undertaken by a Service Force Centre.
Any appliance or defective part replaced
shall become the Company’s property.
This guarantee is in addition to your
statutory and other legal rights.
Home visits are made between 8.30am and
5.30pm Monday to Friday. Visits may be
available outside these hours in which case
a premium will be charged.
Exclusions
This guarantee does not cover:
Damage or calls resulting from
transportation, improper use or neglect, the
replacement of any light bulbs or removable
parts of glass or plastic.
Costs incurred for calls to put right an
appliance which is improperly installed or
calls to appliances outside the United
Kingdom.
Appliances found to be in use within a
commercial environment, plus those which
are subject to rental agreements.
Products of Tricity Bendix manufacture
which are not marketed by Tricity Bendix.
European guarantee
If you should move to another country
within Europe then your guarantee moves
with you to your new home subject to the
following qualifications:
• The guarantee starts from the date
you first purchased your product.
• The guarantee is for the same period
and to the same extent for labour and
parts as exists in the new country of
use for this brand or range of
products.
• This guarantee relates to you and
cannot be transferred to another user.
• Your new home is within the
European Community (EC) or
European Free Trade Area.
• The product is installed and used in
accordance with our instructions and
is only used domestically, i.e. a
normal household.
• The product is installed taking into
account regulations in your new
country.
Before you move please contact your
nearest Customer Care centre, listed
below, to give them details of your new
home. They will then ensure that the local
Service Organisation is aware of your
move and able to look after you and your
appliances.
France Senlis +33 (0)344622013
Germany Nürnberg +49 (0)8002347378
Italy Pordernone +39 (0)800117511
Sweden Stockholm +46 (0)20787750
UK Luton +44 (0)8705950950
Ireland Dublin +353(0)14090753