Filter
Top Products
12
ENGLISH
Troubleshooting
If the cooktop detects an internal / external error or a wrong connection, it will display
the error message with a code number on the display panel and the cooktop will stop
functioning. These code numbers will allow you identify the cause of the error and help
you fi nd the solution to the problem. If the problem has been solved the error message
will disappear and you will be able to continue using your cooktop. If the error persists,
please call our customer service for assistance. You can reach us at 1-800-207-0806
E1, E2, E4,
E5, Eb, EC:
Failure of an internal component or electric connection.
Solution: Do not attempt to repair the cooktop yourself. Please call our cus-
tomer service for instruction on how to send the unit back for repair.
E7: Electronic control of low voltage.
Solution: Make sure the cooktop is connected to the correct voltage.
E8: Electronic control of high voltage.
Solution: Make sure the cooktop is connected to the correct voltage.
E3, E6: Overheating protection.
Solution: Make sure there is a minimum distance of 5 inches between the ven-
tilation slot (found at the back of the cooktop) and any obstruction
such as a wall or other appliances. Unplug, let the unit cool down,
plug back in and press the On/Off button.
If you cannot determine the cause of the error and correct it, contact our customer
service department by calling 1.800.207.0806.