Filter
Top Products
21
Troubleshooting
Troubleshooting chart
Problem Possible causes What to do
There is an unpleasant
(gas) smell.
The CookSurface is not
functioning correctly or gas could
be leaking.
Follow the instructions on
the inside front cover of this
manual.
There is an electricity
failure.
The CookSurface cannot be
used without an electricity
supply. If the electricity has
failed while the CookSurface
was on, the gas supply will
automatically shut off. The
CookSurface will return to the
‘off’ state when the electricity
is restored and will be ready to
use.
The CookSurface shuts
down suddenly. (Some
alert codes may not have
had time to display.)
The CookSurface has shut itself
down to prevent damage.
There has been an electricity
failure.
Call your Authorized Service
Center or Customer Care.
For more information, and if
alert codes were displayed, see
‘Alert codes’.
See above problem.
My CookSurface is
beeping and flashing.
It is asking you to do something
.
See the ‘Alert codes’.
If the problem fails to clear after
repeated attempts, call your
Authorized Service Center or
Customer Care.
The on/off light is
flashing three times
repeatedly and the
CookSurface appears
usable but there is no
flame.
The CookSurface is in ‘Showroom’
mode.
Turn the power to the
CookSurface off at the wall. Wait
a few seconds and then turn the
power back on again.
US
CA