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Alert code Possible causes What to do
There is not enough air getting to
the burners.
Check that
the underside of the CookSurface has
direct unrestricted ventilation to the
room where the CookSurface is installed
nothing is obstructing the air filter mesh
on the underside of the CookSurface
the airway to the CookSurface is not
affected by air movement from outside
the cabinet (drafts from other rooms,
through walls, or outside the building).
Flame has been detected on a
burner that is not going.
Shut the power to the CookSurface off at
the wall, then shut off the gas supply to
the CookSurface and call your Authorized
Service Center or Customer Care.
The on/off power button is stuck. Call your Authorized Service Center or
Customer Care.
There is a pan support malfunction. Call your Authorized Service Center or
Customer Care.
There is a gas valve control
malfunction.
Call your Authorized Service Center or
Customer Care.
Electronics malfunction for the
whole CookSurface.
Call your Authorized Service Center or
Customer Care.
Alert codes
Entire CookSurface codes
12 bars
11 bars
10 bars
9 bars
8 bars
7 bars
US
CA