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Alert code Possible causes What to do
The pan is too heavy for the pan
supports to lift.
The pan support pins are stuck in
the down position because of spilled
food.
The pan supports are stuck in the up
position.
Remove the pan, let the pan supports
rise up, and then place the pan back
on the pan supports.
Try to remove the food with a damp,
soapy, soft cloth.
If you cannot remove the food, then
call your Authorized Service Center or
Customer Care.
Clean the pan supports as described in
the ‘Care and cleaning’ section.
If the pan supports will not lower after
cleaning, call your Authorized Service
Center or Customer Care.
The burner has extremely
overheated. (This only happens
after very long use at maximum
temperatures.)
Wait for the CookSurface to cool down.
Once the code has disappeared, you
can use your burner again.
No gas.
You have just changed your gas
bottle.
Drafts
from an open window or
other ventilation are causing the
burner to go out on low settings.
Food on the igniter.
Check your gas supply, then turn the
CookSurface off and on again. If you
have checked your gas supply and the
CookSurface displays this code again,
call your Authorized Service Center.
Try relighting the wok burner a few
times (to make sure gas fills the
piping).
The CookSurface continuously
monitors each burner to make sure the
flame does not go out, and relights it
if it does. If the system cannot relight
a burner, it shuts off the gas, and
displays this code. Call your Authorized
Service Center or Customer Care.
Call your Authorized Service Center or
Customer Care.
Alert codes
Individual burner codes
2 bars
3 bars
4 bars
US
CA