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Frequently asked questions
Q
What is the best way to clean stainless steel?
A
See ‘Care and cleaning’ instructions.
Q
How do I clean the grates and burners?
A
Grates can be washed in the dishwasher or alternatively with a cream cleaner and a nylon
scourer. Burners are best washed in warm water (see ‘Care and cleaning’ instructions).
Q
All the burners spark at once when I go to light one, is this ok?
A
Yes, they are designed to do this.
Q
Why doesn’t my cooktop light?
A
Firstly, check it is plugged in and the gas is turned on. Alternatively, the gas ignitors may
be dirty. These are easily cleaned with a toothbrush and rubbing alcohol. (Also check
‘Troubleshooting’.)
Q
Will the graphics on my cooktop come off?
A
No, these are etched by laser.
Q
My burner flames are yellow / slow to start, is something wrong?
A
Yes, there are a number of factors which could be causing this:
If you use bottled gas, this may indicate you are getting near the end of the bottle.
Your cooktop may not be suited to the gas you are using, check with your service person/
installer.
The gas pressure may not be correct, check with your service person/installer.
See ‘Troubleshooting’.
Q
One of my burners has an uneven flame, what can I do?
A
Check the burner parts are assembled correctly.
Q
What size pots should I use?
A
Generally larger pots are more energy efficient (see ‘Cookware’).
Q
Do I need special pans for a gas cooktop?
A
Regular pans are fine. We recommend thick-based pans for efficient, even heat.
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