Filter
Top Products
Trouble shooting
Problem Possible solutions
My cooktop does not
light
Check it is plugged in and there is power to the wall socket.
The gas igniters may be dirty. These can be easily cleaned
with a toothbrush and methylated spirits.
The burner parts may not be located properly. Check the
assembly and make sure the burner cap is sitting flat.
Check the gas supply valve is turned on and the supply to
the house is working. Gas should be heard when you turn a
burner on.
My burner flames are
yellow/slow to start
The burner parts may not be located properly. Check the
assembly and make sure the burner cap is sitting flat.
If you use bottled gas this may indicate you are getting near
the end of the bottle.
Check that the burner parts are not blocked with water.
The gas pressure may not be at the correct level, check with
your service person/installer.
One of my burners
has an uneven flame
Check the burner parts are clean, dry and assembled correctly
and that the burner cap is sitting flat on the burner.
My cooktop goes out
when I let go of the
knob
Your cooktop has a safety feature called ‘flame failure’. When
lighting a burner, it is necessary to hold down the knob for 5
seconds until it is properly engaged. See page 4 for more on
flame failure.
The flame goes out at
low settings
Gas supply pressure may be low, check with service person/
installer.
Low setting may have been adjusted incorrectly, check with
your service person/installer.
13