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Customer care
Before you call for service or assistance ...
Check the things you can do yourself. Refer to your User Guide and check...
1
Your product is correctly installed
2
You are familiar with its normal operation
If after checking these points you still need assistance, please refer to the following or contact us
through our website:
www.fisherpaykel.com
In New Zealand if you need assistance ...*
Call your Fisher & Paykel retailer who is trained to provide information on your product, or if we
can be of any further help, please contact our Customer Care Centre,
Toll Free: 0800 FP CARE or 0800 37 2273
Fax: (09) 273 0656
Email: customer.care@fp.co.nz
Postal Address: PO Box 58732, Greenmount, Auckland.
If you need service ...*
Fisher & Paykel has a network of independent Fisher & Paykel Authorised Service Centres whose
fully trained technicians can carry out any service necessary on your product. Your dealer or our
Customer Care Centre can recommend an Authorised Service Centre in your area.
In Australia if you need assistance ...*
Call the Fisher & Paykel Customer Care Centre and talk to one of our consultants.
Toll Free: 1300 650 590 from anywhere within Australia
Fax: (07) 3826 9298
Email: customer.care@fp.com.au
Postal Address: PO Box 798 Cleveland, QLD 4163.
If you need service ...*
Fisher & Paykel Australia Pty Ltd has a network of independent Fisher & Paykel Authorised Service
Centres whose fully trained technicians can carry out any service necessary on your
product. Your State Office or our Customer Care Centre can recommend an Authorised Service
Centre in your area.
* If you call or write, please provide: name, address, model number, serial number, date of
purchase and a complete description of the problem. This information is needed in order to
better respond to your request for assistance.
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