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Problem Possible Causes What to do
Sides of cabinet
are warm
This is normal
Condensation
on outside of
refrigerator/
freezer
Not unusual during periods of
high humidity
Wipe dry
Condensation
inside fresh food
compartment
Frequent or long door openings Minimise door openings
Door gasket leaking Check that gasket is sitting flat and
sealing tightly
Not unusual during
periods of high humidity
Wipe dry
Ice buildup
inside freezer
compartment
Freezer door not closing tightly Move items in freezer so door can close
tightly
Check and clean door gasket seal
In chest freezer over a period
of time i.e. will build up this is
normal.
Defrost chest freezers if ice build up is
more than 6mm deep
Taste or odour in
ice cubes
Transfer of odour/taste from
strong smelling foods
Wrap or cover strong smelling foods
Door handles out
of alignment
With time and usage, movement
may occur
See Installation: four alignment essential
requirements – Stability instructions
Door alarm not
working – E240B,
E249T, E169T only
Refrigerator compartment light
not working
Replace bulb – refer to page 22
Tray/bin does not
slide in and out
evenly
Packaging trapped Check to ensure no food or packaging is
trapped behind the tray/bin
Runners not extending fully Holding onto sides of tray/bin, extend the
runners fully by using a firm pull – this
will reset the runner.
Problem Solving Checklist