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If there is a problem with your appliance, please check the following points before contacting
your local Fisher & Paykel Appliances Authorised Service Centre Dealer or Customer Care Centre.
Problem Possible causes What to do
Freezer control and
lights are on, but
compressor is not
operating.
Refrigerator is in defrost
mode.
Normal operation.
Wait 40 minutes to see if refrigerator restarts.
Temperature-
controlled drawers
are too warm.
Control settings are not
right.
See page 20 to adjust controls.
Freezer controls are not
right.
See page 11 or 16 to adjust controls.
Drawer is improperly
positioned.
See pages 20 – 23 to verify drawer positioning.
Refrigerator does
not operate.
Refrigerator is not plugged
in.
Plug in refrigerator.
Refrigerator Appliance
mode is turned off
(RX693 / RX594 models).
See page 15 to adjust controls.
Touch temperature
controls are set to OFF
(RX616 model).
See page 16 to adjust controls.
Fuse is blown, or circuit
breaker needs to be reset.
Replace any blown fuses.
Check circuit breaker and reset if necessary.
Power outage has
occurred.
Call local power company listing to report
outage.
Refrigerator is
malfunctioning.
Unplug refrigerator and transfer food to
another refrigerator. If another refrigerator is
not available, place dry ice in freezer section to
preserve food. Warranty does not cover food
loss. Contact service agent (see page 46).
Food temperature
is too cold.
Condenser coils are dirty. Clean according to the chart on page 33.
Refrigerator or freezer
controls are set too cold.
See page 11 or 16 to adjust controls.
Food is too close to upper
left air inlet.
Relocate food away from upper left corner.
Troubleshooting